FAQ
Frequently Asked Questions
Do you ship internationally?
Yes. We ship worldwide using tracked shipping services.
All orders are carefully packed and dispatched from our warehouse in Denmark.
How quickly do you ship?
Orders are typically dispatched within 1 business day after payment has been received.
Are your products new or used?
We offer both new and used industrial automation components.
The condition of every item is clearly stated on the product page.
Are the products tested?
Whenever possible, products are removed from working industrial environments.
Each listing includes an accurate description of the item's condition. If testing has been performed, it will be stated in the product description.
Do the products include original packaging?
Not always.
Unless otherwise stated, products are supplied exactly as shown in the product photos.
Can you help me find a specific part?
Yes.
If you cannot find the part you need, please contact us with the manufacturer and part number. We'll do our best to help source it.
Do you offer quantity discounts?
For larger orders or multiple items, please contact us before purchasing.
We'll be happy to discuss available options.
Do you provide VAT invoices?
Yes.
A VAT invoice is available for all business purchases where applicable.
What payment methods do you accept?
We accept the secure payment methods offered through Shopify, including major credit cards and other available payment options depending on your country.
Can I return an item?
Yes.
We offer a 30-day return policy.
Items must be returned in the same condition as received. Please see our Return Policy for full details.
How can I contact you?
Email: contact@kljtrading.dk
Phone: +45 2536 1597
WhatsApp: +45 2536 1597
We aim to respond to all inquiries within one business day.
Where are you located?
KLJ Trading is based in Aalborg, Denmark, and ships industrial automation components to customers worldwide.
I need my order urgently. Can you help?
Absolutely.
If your order is urgent, please contact us before placing your order. We'll do our best to arrange the fastest possible shipping option.
Can you source products that are not listed on your website?
Yes.
We're continuously acquiring new inventory and may already have the part you're looking for. If not, we'll gladly check whether we can source it through our supplier network.