Shipping Policy

Order Processing

Orders are normally processed and dispatched within 1 business day after payment has been received and approved.

Business days are Monday to Friday, excluding Danish public holidays.

Orders placed during weekends or public holidays will normally be processed and dispatched on the following business day.

In exceptional cases, dispatch may take longer for:

• Large or unusually heavy products

• Orders containing multiple products

• Products requiring specialised packaging

• Orders requiring additional export or customs documentation

• Orders subject to payment, identity, sanctions or compliance checks

• Circumstances outside our reasonable control

If we expect a significant delay, we will contact you using the email address supplied with your order.

Worldwide Shipping

KLJ Trading ships worldwide.

Available shipping methods depend on:

• The destination country

• Package size and weight

• Product value

• Carrier availability

• Customs requirements

• Export controls and international sanctions

• Restrictions imposed by carriers or local authorities

Although we offer worldwide shipping, we reserve the right to decline or cancel an order where delivery is prohibited by law, international sanctions, export restrictions or carrier limitations.

If we cannot ship an order to the requested destination, we will notify the customer and refund any payment received for the cancelled order.

Shipping Costs

Shipping costs are calculated and displayed during checkout whenever possible.

The shipping price may depend on:

• Destination country

• Package dimensions

• Package weight

• Product value

• Selected delivery service

• Insurance requirements

• Remote-area surcharges

For unusually large, heavy, high-value or difficult-to-ship orders, the shipping price displayed at checkout may not reflect the final cost.

In these cases, we may contact the customer with a revised shipping quotation before accepting or dispatching the order.

The customer may accept the revised shipping quotation or cancel the affected order for a full refund.

Any special shipping arrangements must be agreed with KLJ Trading in writing.

Carriers and Tracking

KLJ Trading uses recognised international postal and parcel carriers.

The carrier is selected according to the destination, product value, parcel dimensions and required service level.

Orders are normally sent using a tracked shipping service.

Where tracking is available, the tracking number will be sent by email after the order has been dispatched.

Tracking information may take up to 24–48 hours to become active after the carrier has received the shipment.

The carrier displayed during checkout or in the order confirmation may be replaced with another comparable carrier where reasonably necessary.

Estimated Delivery Times

All delivery times are estimates and are calculated from the date of dispatch.

Typical estimated delivery times are:

• Denmark: 1–3 business days

• European Union: 3–8 business days

• United Kingdom, Norway and Switzerland: 4–10 business days

• United States and Canada: 5–12 business days

• Asia, Australia and New Zealand: 7–18 business days

• South America, Africa and other destinations: 7–25 business days

Delivery to remote areas may take longer.

Estimated delivery times do not include delays caused by:

• Customs processing

• Import inspections

• Carrier disruption

• Severe weather

• Public holidays

• Industrial action

• War or civil unrest

• Incomplete delivery information

• Unpaid import charges

• Local delivery restrictions

Delivery times are not guaranteed unless a specific delivery deadline has been expressly agreed by KLJ Trading in writing.

If delivery by a particular date is essential, please contact us before placing the order.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

Please review the delivery address carefully before submitting your order.

Once an order has been processed or dispatched, we may be unable to change the delivery address.

The customer may be responsible for additional costs caused by:

• An incorrect or incomplete address

• Missing company or department information

• Failure to provide a telephone number required by the carrier

• Refusal to accept the shipment

• Failure to collect the shipment

• Repeated unsuccessful delivery attempts

We cannot change the destination country after an order has been dispatched.

Business and Private Addresses

Customers must ensure that somebody is available to receive the package where a signature or personal delivery is required.

For deliveries to business premises, delivery to a reception desk, warehouse employee, colleague or another person reasonably appearing authorised to receive goods at the address will normally be considered completed delivery.

The customer is responsible for ensuring that internal reception and warehouse procedures allow the shipment to be accepted.

Customs, VAT and Import Charges

Orders shipped within the European Union will normally not be subject to customs duties.

Orders delivered outside the European Union may be subject to:

• Import VAT

• Customs duties

• Brokerage fees

• Carrier handling charges

• Local taxes

• Import licences

• Other import-related charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping cost.

All import charges are the responsibility of the recipient.

KLJ Trading does not control these charges and cannot predict their amount.

The customer is responsible for checking local import laws and charges before placing an order.

Refusing or failing to collect a shipment because import fees are payable does not automatically cancel the order.

If the shipment is returned to KLJ Trading, we may deduct the actual costs incurred from any refund, including:

• Original shipping

• Return shipping

• Customs charges

• Carrier handling fees

• Import or export fees

Any deductions will only be made to the extent permitted by applicable law.

Customs Documentation

KLJ Trading declares the contents and value of international shipments accurately.

We cannot:

• Declare a lower value than the actual sales value

• Mark a commercial purchase as a gift

• Provide false or misleading customs information

• Change the country of origin without a valid basis

• Remove required product information from customs documents

The customer may be required to provide:

• Personal identification

• Company registration details

• VAT or tax identification numbers

• Importer registration numbers

• Customs authorisations

• End-user information

Failure to provide information required by customs authorities or the carrier may delay delivery or cause the shipment to be returned.

Export Controls and Restricted Destinations

Certain industrial products may be subject to export controls, trade restrictions, sanctions or embargoes.

KLJ Trading may request information concerning:

• The purchaser

• The end user

• The destination country

• The final installation location

• The intended application

• The customer’s company

We may reject, suspend or cancel an order where we reasonably believe that completing the transaction may violate applicable laws, export controls, sanctions or carrier restrictions.

Products purchased from KLJ Trading must not be exported, re-exported, transferred or used in violation of applicable law.

Risk During Delivery

Consumers

For consumers, KLJ Trading remains responsible for the shipment until the product has been physically delivered to the consumer or to a person designated by the consumer.

This may not apply where the consumer independently arranges a carrier that was not offered by KLJ Trading, subject to applicable law.

Business Customers

For business customers, the risk of accidental loss or damage passes to the customer when the shipment is handed over to the carrier, unless otherwise agreed in writing.

Inspection Upon Delivery

Please inspect the shipment as soon as possible after delivery.

If the packaging appears damaged, we recommend that you:

• Photograph the package before opening it

• Ask the carrier to record the damage

• Retain all packaging materials

• Retain the shipping label

• Photograph the product and any damage

• Contact KLJ Trading promptly

Claims concerning damaged, defective or incorrect products should be sent to contact@kljtrading.dk and include:

• Order number

• Description of the issue

• Photographs of the outer packaging

• Photographs of the internal packaging

• Photographs of the product

• Photograph of the shipping label

Please do not discard the packaging until the matter has been resolved.

Business customers must report visible shipping damage, shortages or incorrect products without undue delay after delivery.

Delayed Shipments

Delivery estimates are not guaranteed and delays may occur.

If a shipment appears delayed, please review the tracking information before contacting us.

Where a shipment has not moved or been delivered within a reasonable period, KLJ Trading may open an investigation with the carrier.

A shipment is not automatically considered lost solely because the estimated delivery date has passed.

Consumers retain all mandatory rights relating to delayed delivery.

Lost Shipments

If tracking indicates that a shipment has been delivered but the customer has not received it, the customer should:

• Check with other members of the household or company

• Check reception areas and parcel lockers

• Check any designated safe place

• Ask neighbours where relevant

• Contact the local carrier

• Notify KLJ Trading promptly

We will assess the matter and may open an investigation with the carrier.

The recipient may be required to provide a written non-receipt declaration or cooperate directly with the local carrier.

Consumers retain their mandatory legal rights where an order is lost before delivery.

Unclaimed, Refused and Undeliverable Shipments

If a shipment is refused, not collected or returned because delivery could not be completed, we will contact the customer after the package has been returned to KLJ Trading.

Where permitted by law, any refund may be reduced by the actual costs incurred, including:

• Original shipping

• Return shipping

• Carrier handling charges

• Customs charges

• Import or export fees

Additional payment may be required before the order is shipped again.

Split Shipments

Orders containing several products may be divided into separate shipments.

Tracking information may be provided separately for each package.

The customer will not be charged additional shipping solely because KLJ Trading chooses to split an order, unless otherwise agreed in advance.

Local Collection

Local collection is available only where it is expressly offered during checkout or agreed with KLJ Trading in advance.

Customers must not arrive at our business address without a confirmed collection appointment.

Proof of purchase and identification may be required.

Risk passes to the customer when the product is handed over during collection.

Returns

This Shipping Policy applies to the original delivery of the order.

Return shipping is governed by our separate Return and Refund Policy.

Customers must contact KLJ Trading before returning a product.

Products returned without prior approval may not be accepted.

Contact Information

Questions concerning shipping or delivery may be sent to:

KLJ Trading
H.C. Hansens Vej 1
9210 Aalborg SØ
Denmark

Email: contact@kljtrading.dk