Return and Refund Policy

30-Day Return Policy

We accept return requests made within 30 days of the date you receive your order.

Before returning an item, you must contact us at contact@kljtrading.dk and receive return approval and instructions. Items returned without prior approval may not be accepted.

To be eligible for a return, the item must:

• Be in the same condition as when received

• Be unused, uninstalled and unmodified

• Include all original parts, accessories, manuals and packaging supplied with the item

• Have all security seals, identification labels and serial-number labels intact

• Be accompanied by the order confirmation, invoice or other proof of purchase

Returns must be sent to:

KLJ Trading
H.C. Hansens Vej 1
9210 Aalborg SØ
Denmark

Unless the item is defective, damaged during shipping or incorrectly supplied, the customer is responsible for arranging and paying the return shipping costs.

We strongly recommend using a tracked and insured shipping service. KLJ Trading is not responsible for returned items that are lost or damaged during return transportation.

For questions regarding returns, please contact us at contact@kljtrading.dk.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is received.

Contact us immediately if the item is damaged, defective, materially different from its description or if you have received the wrong item. Please include your order number, a description of the issue and clear photographs where relevant.

We will assess the issue and provide instructions. Where the claim is accepted, KLJ Trading will cover reasonable return shipping costs or provide an appropriate return shipping solution.

Business Customers

Returns from business customers are subject to prior written approval.

Approved business returns must be requested within 30 days of delivery. Items must be unused, uninstalled, complete and in the same condition as received.

The business customer is responsible for return shipping costs unless the item is defective, damaged during shipping or incorrectly supplied.

A restocking fee of up to 15% of the item price may be deducted from the refund. Any applicable restocking fee will be communicated before the return is approved.

Business returns may be refused if the item has been installed, tested in production, altered, damaged, opened beyond what is reasonably necessary for inspection, or returned incomplete.

Exceptions and Non-Returnable Items

We may be unable to accept returns for:

• Items that have been installed, programmed, configured, modified or altered

• Items damaged after delivery

• Items with removed or damaged security seals, serial-number labels or identification markings

• Items returned with missing parts, accessories, manuals or packaging

• Products sourced or ordered specifically for the customer

• Customised or specially configured products

• Items sold explicitly as “for parts”, “not working” or “as-is”, unless materially different from the description

• Gift cards or other non-physical products

These exceptions do not limit any mandatory rights that consumers may have under applicable law.

Exchanges

We do not normally offer direct exchanges.

The fastest way to obtain a different item is to return the original item. Once the return has been approved, you may place a separate order for the replacement item.

European Union Consumer Right of Withdrawal

Consumers purchasing for private use and receiving goods within the European Union generally have the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must notify us clearly at contact@kljtrading.dk before the 14-day period expires.

After notifying us, the goods must normally be returned within 14 days. The consumer is responsible for the direct cost of return shipping unless otherwise agreed.

You may inspect the item in the same way that you would reasonably be able to inspect it in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functionality.

Where legally required, the original standard delivery cost will be refunded. Additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.

The statutory right of withdrawal applies only to consumers purchasing for private purposes. It does not apply to purchases made by businesses or individuals acting as part of their trade, profession or commercial activity.

Refunds.

We will notify you after the returned item has been received and inspected.

If the return is approved, the eligible refund will be issued to the original payment method within 10 business days. Any approved deductions, including loss of value, missing components or an applicable business-customer restocking fee, will be explained to you.

Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at contact@kljtrading.dk.